Help centre

Open the Trainers tab, filter by speciality and country, and read the profiles. When you find one you want, tap Apply. They accept or decline, and nothing of yours is shared until they accept and you are connected.

The usual cause is an empty bio. A profile only becomes publicly visible once it has one, which stops half-finished profiles being the first thing a client sees. Add a bio in the Profile tab and you will appear. Check too that your profile is set to public and that your account has no active suspension.

From the Clients tab, send them an invitation. They accept it in their app. Consent is required both ways, so nothing moves until they do.

Yes. Search covers 196 countries and connections are not tied to location. Each of you can also use your own units, so nobody is converting kilograms by hand.

Your public page is myfitsy.com/@yourhandle. A client viewing your profile can share it straight from the app, and you can change your handle in your profile settings — the old address stops working when you do.

Tap an empty slot in the day grid to book at that time, or use the add button and pick any date. Choose a client or a group, set the duration, and write a note — the note shows on your block and on their session.

Turn on the weekly repeat when booking and choose a preset run of weeks, or type any number you like up to a year. Every occurrence is a real session, so you can move or cancel one without disturbing the rest.

Change it and the app asks whether you mean that occurrence only, or it and every later one. Pick whichever applies.

You already have a session overlapping that time. It is a warning rather than a block — there is an override for when you genuinely want two at once.

Sessions are booked by your coach and appear in your calendar automatically, with a notification if one moves or is cancelled. Message your coach to arrange a time.

Check you are looking at the right week, and that it was not cancelled — a cancellation sends a notification, so look in your activity feed.

Anyone you have a coaching relationship with, current or past. The list is limited to your connections on purpose.

Use the attachment button in the message composer. Tap anything you receive to open it full-screen. Attachments are private to the two of you, not public like a profile photo.

Check the file is under 50 MB — a long clip is the usual culprit, so trim it or record a shorter one. Also check the app has permission to reach your photo library, and that you have a connection.

Yes, and there is a switch in Settings if you would rather not. Either way everything is kept in your in-app activity feed.

The coach app is free in full. The client app is two weeks free, then $4.99 a month. The exact figure at checkout varies a little by country with local tax. See Pricing.

Wherever you subscribed — in your Apple ID subscription settings on iPhone, or in Google Play subscriptions on Android. Cancelling stops the renewal and you keep access until the period you have paid for runs out.

Nothing is deleted. Your measurements, workout history and goals stay readable, and adding new entries resumes when you subscribe again.

No. That money does not pass through MyFitsy — you pay your coach however the two of you arranged, and they keep all of it.