Help centre

Two apps, and they are not interchangeable. MyFitsy is for people who train. MyFitsy Coach is for trainers. If you do both, one login works in both apps: sign up in the second one with the same email address, Apple ID or Google account.

Your login is from the other app. The screen says “Sign up as a client” (or “as a coach”): sign up to use the same account here too, or tap Cancel. Nothing is added until you sign up.

There is nothing to switch. Sign up in the other app with the same login and your account is both: your own training stays in MyFitsy, your coaching is in MyFitsy Coach.

Clients: your height, gender and training goal, in Edit profile. Height and gender shape your body figure and the body-fat estimate; your goal is what any coach you connect to will programme for. Coaches: your bio, before anything else — see below.

It shows the first day of the plan you have not done yet. Miss a week and it picks up where you stopped — there is no streak to break and nothing to reset.

Tap Start on Today. Each set shows its target and what you did last time. Record what actually happened, set by set, and finish the session — weights and reps, or time and distance for cardio.

Yes, deliberately — there is a skip option. It moves the plan on just like a completed session, and it is recorded as a skip rather than hidden, so your coach can tell the difference between a skipped day and a light one.

Yes. Once a day is complete, Today offers to start the next one straight away rather than making you wait until tomorrow.

Your workout history is a list of dates. Tap any one and it opens that session exactly as you logged it, every exercise and every number.

Yes — up to ten of them, running one at a time, using the same builder a coach uses. A coach you train with can read them while you work together, but cannot edit, assign or delete them.

Answer four questions — your goal, where you train, roughly how experienced you are and how many days a week — and it writes you a full programme. Every day of it is yours to change afterwards. It is a starting point chosen from ready-made plans rather than an assessment of you: nobody has looked at you, and it does not ask about injury or illness, so read it through before you start and check with a doctor if you are unsure.

Tap it. Movements taken from the library — 412 of them — carry a short animation of the exercise being performed, which plays right there in the session. An exercise your coach typed by hand or imported, rather than picking from the library, will not have one.

Two. The rest timer counts down between sets using whatever rest the exercise specifies. There is also a stopwatch on the workout screen that counts up, for anything you want to time yourself — a plank, a circuit, a run on the treadmill.

Programs tab → add days, then exercises within each day. Typing the first letters of an exercise offers ones you have used before, with the video link you attached last time. Assign from a client's screen or from a group, choosing the start date and which day they begin on.

Programs tab → Import. Photograph the pages, choose photos or a PDF, or paste the text — up to ten pages, in order. The first time, the app asks before anything is sent to be read. You can leave the screen while it works: a notification takes you to the programme when it is ready. Read it through and edit anything before you assign it.

One credit, however many pages it has. If the import fails, or no programme can be found in what you uploaded, the credit comes back automatically. Your balance is on the Profile tab, with Buy credits beside it.

That is deliberate. Assigning does not cancel anything, so a client can be on a main plan and a supplementary one at once. To stop the old one, open the assignment and tap End.

Check the coaching relationship has been accepted — a pending request shares nothing — and that the assignment is still active rather than ended.

Every week or two is plenty, and measuring the same way each time matters far more than measuring precisely. Same time of day, same tape tension, same point on the limb.

A chart needs at least one entry of that measurement — add one on the Body tab.

A rate needs two readings at least a day apart. When they cover only a short stretch, it is shown marked “est.”

It is an estimate from your measurements, height and gender, not a clinical reading. Use the direction of travel and ignore the decimal place.

Progress → Goals → Set a body goal. Every box starts at your latest measurement; change the ones you want to reach, pick a date and save.

Settings → Units. It changes every number in the app immediately and nothing needs re-entering. You and your coach can each use your own.

Use the share button on the goal. It makes a picture with a written summary, in your own units, and you choose whether your body figure goes on it.

Settings → Change password, in either app.

Use the reset link on the sign-in screen and follow the email it sends you.

Not in the app. Email support and we will sort it out.

Two separate things, and you can do both. Blocking is instant and entirely yours: open their profile, tap Block, and they can no longer message you or connect with you. They are not told. Reporting sends it to a moderator, who can warn or suspend the account. You are offered the block straight after filing a report.

Open their profile — coach or client — and use Block. It ends any coaching relationship between you, cancels sessions still to come, and stops all new messages in both directions. A coach you block loses sight of your measurements and workouts entirely, past ones included. Messages already sent stay in your history. The other person is never told and cannot tell.

Settings → Blocked accounts, then Unblock. It does not restore the coaching relationship or the cancelled sessions — those need arranging again, by consent.

Ending the relationship stops the coaching: their programmes for you end, and they keep only your measurements and workouts up to that day. It does not stop them messaging you. Blocking does — and it removes even what they had.

Report them from their profile. Pick a category and describe what happened — a reason is required, because a bare flag cannot be acted on fairly. Reports go to a moderator, not to the person you reported, and outcomes run from a warning to a permanent suspension.

End the relationship from their profile. Their programmes for you end. When coaching ends, your former coach keeps your measurements and workouts up to that day and sees nothing newer, and no longer sees your profile or the programmes you wrote. Your history, measurements and goals stay in your account, because they are yours.

Settings → Delete account. You have 30 days to change your mind: sign in during that window and tap the keep-my-account button your profile shows — signing in alone is not enough. Full detail on the deletion page.

Email support@myfitsy.com from the address on your account. Access, correction and erasure requests are all covered in the privacy policy.

Check your connection first, then close and reopen the app. If it persists, sign out and back in. Reinstalling is safe — nothing is stored only on your phone.

Check the email address and password first — “Forgot your password?” sends you a code. If the app asks you to sign up instead, your login is from the other app: sign up to use it here too.

A programme ends when your coach ends it, when a coaching relationship ends, or when it is deleted. Deleting a programme never deletes the workouts logged on it — check your history.

Close MyFitsy Coach and open it again with a connection — a purchase that was interrupted is added the next time the app starts. If it still has not arrived, email support with the date of the purchase.

Email support@myfitsy.com. Tell us which app, which phone, and what you were doing when it went wrong — it saves a round trip. Every message is read by a person.