Talk to us
One address, read by a person — usually the one who built the thing you are writing about. No ticket numbers, no chatbot, no “your call is important to us”.
Email: support@myfitsy.com
What are you writing about?
Something is broken
Tell us which app, which phone, and what you expected to happen versus what did. A screenshot is worth three paragraphs. Most answers come back the same day.
Someone is behaving badly
Faster from inside the app — report them from their profile and it reaches a moderator directly, and block them if you want the contact to stop straight away. By email, put REPORT in the subject and we look within 24 hours. See reporting.
Your data
A copy of it, a correction, or erasure. Write from the address on your account and we answer within 30 days, as the GDPR requires. Deleting your account is also self-service — see how that works.
Press, partnerships, or an idea
Same address. If you are a coach with a suggestion, say so — requests from people with real clients carry more weight here than anything we think up internally.
What to include
The difference between one reply and four.
- Which app — MyFitsy or MyFitsy Coach. They are separate, and half of all sign-in problems are simply the wrong one
- Your phone and OS version — iPhone 14, iOS 18, that sort of thing
- What you expected, and what happened instead. "It does not work" is the hardest message to answer
- A screenshot, if there is anything to see
Before you write, the help centre covers the things we are asked most — an empty coach profile, a chart with nothing on it, the wrong app for your account.
Who you are writing to
MyFitsy is built by Hoovus Kinnisvara OÜ, a company registered in Estonia (reg. 16775200). Full company and data-controller details are in the terms and the privacy policy.
It is a small team, which is the reason you get a person rather than a queue — and the reason we would rather you wrote than gave up.