Terms of Use

Last updated 11 August 2026

These terms are an agreement between you and Hoovus Kinnisvara OÜ (registry code 16775200, VAT number EE102736764), registered in Estonia — "MyFitsy", "we", "us". They cover the MyFitsy app for clients, the MyFitsy Coach app for trainers, and this website.

By creating an account you accept these terms and the Privacy Policy. If you do not accept them, do not use MyFitsy.

1. Health disclaimer — read this one

MyFitsy is a tool for recording and planning training. It is not a medical device and does not diagnose, treat, cure or prevent any medical condition. It is not a diagnosis, and it is not a substitute for advice from a doctor, physiotherapist or dietitian. Consult a healthcare professional for medical advice, diagnosis or treatment.

• Nothing in the apps, on this website, in the Fitness Academy articles or in the calculators is medical advice. The calculators are estimates built on population formulas; they can be wrong for you.
• The body-fat figure MyFitsy shows is estimated from circumference measurements. It is not a body composition scan and should not be treated as one.
• Speak to a doctor before starting or substantially changing how you train, particularly if you are pregnant, recovering from injury or illness, or have a heart, joint, metabolic or eating-related condition.
• If something hurts, stop. If you think you are having a medical emergency, call your local emergency number — do not message your coach and wait.

You train at your own risk, and you decide what to lift, run and eat. A programme in the app is a suggestion, not an instruction you are obliged to follow.

2. Who may use MyFitsy

You must be at least 16 years old. MyFitsy is not designed or intended for children, we do not knowingly create accounts for anyone under 16, and we delete such accounts when we learn of them. If you are a parent or guardian and believe your child has an account, write to support@myfitsy.com and we will remove it.

You must be legally able to enter a contract, and you must not be barred from using the service under any applicable sanctions or export rules.

3. Your account

• Coach and client accounts are separate. The role is decided by which app you register in and cannot be switched later. One email address can hold one account, so being both a coach and a client means two accounts with two email addresses.
• You may register with an email address and password, or by signing in with Apple or with Google. If you use Apple's private relay, we only ever see the relay address, which is fine — it is what we will use to reach you.
• Give accurate details. Your name and your @handle are how other people identify you, and a coach's public page carries their real name deliberately.
• Keep your password and your device secure. Activity under your account is treated as yours. Tell us promptly if you think someone else has access.
• Handles are first-come. We may reclaim a handle that impersonates someone, infringes a trade mark, or is offensive.

4. Subscriptions, the free trial, and what happens if it lapses

What costs what

Your exact price is shown by the App Store or Google Play before you confirm, and that price is the one that binds — currencies and local taxes differ, so the figure above is the United States price rather than a promise about yours.

We can also grant an account complimentary access — for a tester, or as goodwill after something went wrong. It works exactly like a paid subscription, costs nothing, involves no store purchase, and lasts for the period we set. We can end it at any time, and if we do, the app returns to read-only as described below rather than losing anything.

How billing works

• Subscriptions are sold and managed by Apple (App Store) or Google (Google Play) using the payment methods on your store account. We never see or store your card details.
• The trial lasts two weeks from the moment you subscribe and then renews automatically each month at the then-current price until you cancel.
• Cancel in your App Store or Google Play subscription settings, not in the app. Cancel at least 24 hours before the trial ends and you are not charged. Cancelling stops the next renewal; you keep access until the period you have already paid for runs out.
• Deleting the app does not cancel a subscription. Only the store can.
• If we change the price, you will be told in advance through the store, and a price increase never takes effect without your consent where the store requires it.

Refunds

Because Apple and Google are the sellers, refunds are handled by them under their own policies — we cannot issue a refund for a store purchase ourselves. Ask Apple through reportaproblem.apple.com, or Google through Google Play. If you are an EU or UK consumer you keep your statutory rights, including the 14-day right of withdrawal for digital services; the store is where that request has to go. We will help you with the request if you write to us.

What happens when a subscription ends

Your data is not deleted and your account stays open. When the trial ends without a subscription, or a subscription lapses, the client app becomes read-only:

Subscribing again restores writing immediately, with your history intact. We chose read-only rather than a lock-out on purpose: measurements you recorded are your record of your own body, and paying again should not be the price of reading it.

5. Coaches and clients — we are not in the middle

• A coaching relationship is a contract between the coach and the client. MyFitsy is not a party to it, not an agent, not an employer and not an introducer for a fee.
• We do not process payments between you. There is no checkout, no card handling and no payout in the app, and we take no commission on coaching fees. Coaches display their rates; you settle up between yourselves however you choose.
• We do not verify qualifications. Certifications on a coach's page are what the coach typed. Ask for evidence, and check it, before you pay anyone.
• Ratings and reviews are written by clients. We do not edit them and a coach cannot delete a bad one. We remove a review only if it breaks section 6.
• A coach can see the training data of clients connected to them — measurements, logged workouts, appointments and their chat. That is the point of coaching software, and it is why connections require both sides to agree.
• Search results are ordered partly by distance. If you allow location access, the client app uses where your device is to put nearer coaches first, and a coach may use it to fill in the city and country on their profile. Distance is shown to you; a coach's exact coordinates are never shown to anyone, and neither are yours. You can refuse and search by name, city or country instead — nothing is withheld from you for saying no. The Privacy Policy sets out exactly what is stored.
• Being listed is not an endorsement. Order of results, including distance, is not a ranking of quality and we are not recommending anyone.

6. Acceptable use, and zero tolerance for some of it

You agree not to use MyFitsy to:

• harass, threaten, bully, stalk or sexually harass anyone;
• send sexual content, nudity, or any material involving a minor — sexual content involving minors is reported to the authorities, always, without warning;
• impersonate another person, a coach, a business or MyFitsy itself;
• post content that is illegal, hateful, or promotes self-harm, disordered eating or unsafe extreme dieting;
• advertise, spam, recruit for schemes, or scrape the service;
• upload photos of another person without their agreement, including client progress photos;
• attempt to reach data that is not yours, probe our security, or work around the subscription;
• give medical advice you are not qualified to give, or present yourself as a medical professional if you are not one.

Sending unsolicited sexual images, or content involving a minor, means a permanent ban on the first offence. There is no warning step for those.

7. Content you upload

• Your content stays yours. You give us only the permission we need to run the service: to store your content, and to display it to the people you send or publish it to.
• If you share a goal card out of the app, you are publishing it yourself, and what you do with that image afterwards is up to you.
• You are responsible for having the right to upload what you upload — including that anyone in a photo has agreed to it.

Who can see what, exactly:

A coach's page is genuinely public — do not put anything on it you would not put on a billboard. A coach can remove it from public view by clearing their biography. Client data is never public, on any plan, under any circumstances.

8. Automated checks on images

The pictures other people see — your profile picture and a coach's portfolio photos — are screened automatically using Google Cloud Vision before they are published, to detect adult, violent or otherwise unsafe content. An image the screening rejects is never published and is deleted; one it is unsure about is published and passed to a person here to look at. Either can lead to action under section 9.

Nothing sent in a conversation is screened. We would rather say that plainly than let anyone assume a filter is standing between them and what a stranger sends. If someone sends you something inappropriate, report it — a person here reads every report, and section 9 is what happens next. You can also block them, which stops all contact.

No automated check is perfect either. Something can be wrongly rejected, and something unpleasant can get through. Screening is not a substitute for reporting.

9. Reports, warnings and suspension

• Every profile has a report button, and a report requires you to say what happened in writing. The person reported is not told who reported them.
• A suspended account cannot send messages, write reviews or start new coaching relationships, and a suspended coach is removed from search and from the public website. It can still be signed into, and its data can still be read, exported on request and deleted.
• We keep a record of reports and of any action taken, including the reason. That record is what stops the same behaviour being treated as a first offence twice.
• If you think a decision was wrong, write to support@myfitsy.com and a person will review it.
• We may act without notice where there is a risk to someone's safety or a legal obligation to do so.

What we can do, and roughly when:

"Typically" is doing real work in that table. These are the ordinary steps, not a tariff we are bound by: something serious enough goes straight to the last row, and a person decides, with the reason written down.

10. Availability and changes

We try to keep MyFitsy running and your data safe, but we do not promise uninterrupted service. Maintenance, an outage at a supplier, or a bug can all interrupt it. Features can change: we may add, alter or withdraw parts of the service. Where a change materially reduces what a paying subscriber gets, we will tell you before it takes effect, and you can cancel.

11. Our intellectual property

The apps, the website, the MyFitsy name and logo, the Academy articles and the calculators are ours or our licensors'. You may use them as an ordinary user of the service. You may not copy, resell, reverse-engineer or build a competing product out of them, and you may not use our name or logo to suggest we endorse you.

12. Liability

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud, or for anything else that mandatory law reserves. If you are a consumer, your statutory rights are unaffected by this section.

Otherwise, and to the extent the law allows: MyFitsy is provided as it is; we are not liable for injury arising from how you train, for advice a coach gives you, for a dispute or a payment between a coach and a client, for content another user posts, or for indirect or consequential loss. Where liability cannot be excluded but can be capped, ours is capped at the greater of the amount you paid us in the twelve months before the claim, or €100.

13. If you installed from the App Store or Google Play

Apple and Google distribute the apps. They do not run MyFitsy, and this agreement is not with them. Apple requires an app that supplies its own terms to say the following, and it is worth saying because it tells you who to go to when something is wrong.

Your licence to use the apps is personal, non-transferable and limited to devices you own or control, and it is subject to the store's own terms — Apple's Media Services Terms and Conditions, or the Google Play Terms of Service. Where those permit family sharing, so do we. You must also comply with any other third-party terms that apply while you use the apps, such as your mobile network's.

Sanctions and export. By using MyFitsy you confirm that you are not located in a country subject to a United States Government embargo or designated as supporting terrorism, and that you are not on any United States Government list of prohibited or restricted parties.

Our full name, address and contact details are in section 17.

14. Ending it

• You can delete your account at any time in Settings, or through this page. Deletion is requested immediately and completed after a 30-day grace period, so an account deleted by mistake can be recovered by signing in during that window and confirming you wish to keep the account. After it, the data is gone and cannot be restored.
• Cancel your subscription separately in the App Store or Google Play — deleting the account does not stop store billing.
• We can suspend or close an account that breaks these terms, or where we must for legal reasons. Where it is proportionate we will warn you first.
• Some records outlast the account where we have a legal reason to keep them, or a safety reason — see the Privacy Policy.
• A copy of your data is yours for the asking, whether or not you are leaving. Write to support@myfitsy.com from the address on your account and we will send everything we hold about you as a single file, within one month. It costs nothing, we do not ask why, and asking does not delete anything. If you want both, ask for the copy first — after deletion there is nothing left to send.

15. Governing law and disputes

These terms are governed by Estonian law and disputes belong to the courts of Estonia. If you are a consumer in the EU, you keep the protection of the mandatory consumer laws of your country of residence, and you may bring a claim in your local courts.

Before going to court, please write to us — most things are a misunderstanding and are quicker to fix directly. EU consumers may also use the European Commission's online dispute resolution platform, or the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority.

16. Changes to these terms

We can update these terms. If a change matters — anything affecting your rights, your money or your data — we will tell you in the app or by email before it takes effect, and for a paying subscriber it will not apply retroactively to a period you have already paid for. The date at the top always shows the current version. Continuing to use MyFitsy after a change takes effect means you accept it; if you do not, delete your account.

17. Contact

Hoovus Kinnisvara OÜ
Registry code 16775200 · VAT EE102736764
Viru väljak 6, Kesklinna linnaosa, Tallinn, Harju maakond, 10153, Estonia
support@myfitsy.com